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Terms of Use

Last update : 2021-02-21

Definitions

Beneva” refers to Beneva Inc., financial services firm and damage insurance agency.

Information” refers to information, documents and content appearing on the Site pages.

Personal Information” refers to any information which relates to a natural person and allows that person to be identified. 

Site(s)” refers to the Beneva website.

User(s)”, “you” and “yours” refers to persons who access or use this Site.

Notice

By using the Site, you acknowledge having read, understood and agreed to the terms of use herein, as well as our Personal Information Protection Statement. Otherwise, please do not access the Site. 

Beneva reserves the right to modify these terms of use at any time and without notice. Please familiarize yourself with them on a regular basis since you are bound by the terms of use in effect at the time you are using this Site. 

Personal information protection statement

Beneva agrees to take all reasonable measures to protect the Personal Information provided by the Users through its Site and chat sessions. 

To this end, Beneva applies the guiding principles set out in the Personal Information Protection Statement and ensures it complies with the applicable Personal Information protection laws. 

Your Personal Information is stored at Beneva’s offices. It may be held securely in a foreign country. If so, it is governed by the laws of that country.

Social media netiquette

Netiquette refers to the general rules or conventions of correct or polite behaviour in online contexts, and more specifically, in social media. See our statement regarding Social Media Netiquette.

Online home or auto insurance quote

The Site allows you to obtain home or auto insurance quotes online. To make sure you take advantage of the coverage you select, you must disclose all the facts known to you which are likely to influence the setting of your premium rate, the appraisal of the risk or the decision to insure you. You must ensure that any information you provide us is accurate and up-to-date, failing which we reserve the right not to follow up on a quote request.

Any request for a quote made on a Site must be completed personally. The quote provided in response to this request is based on information that you provide and on some assumptions, when applicable. A quote is neither an acceptance of insurance nor a guarantee of insurability and does not constitute enrolment of insurance. Your home or auto insurance contract will be sent to you, based on your preferences, by mail or in electronic format.

Chatting

In certain situations, a chat tool will become available to you. It must be used for personal purposes only, and commercial, promotional or other use is strictly forbidden. 

Note that chat sessions are recorded; however, access to these recordings is limited to authorized personnel. By using this tool, you agree to allow a Beneva representative to review your chat session in order to guarantee the quality of the Information and services provided.

You are prohibited from submitting, displaying or posting Personal Information during a chat session. You are also prohibited from posting or transmitting any comment or material that may be considered defamatory, obscene, illegal, aggressive or otherwise unacceptable. In such situations, Beneva may end the chat session at any time and without prior notice. 

The content of a chat session is intended for personal use only and the distribution, reproduction, transmission, posting or recording of all or a portion of a chat session, in any format whatsoever, or a modification thereto, without Beneva's prior consent is strictly prohibited. 

Accuracy of the information provided on this site

Beneva is committed to taking the measures necessary to ensure that the Information contained on this Site is as reliable as possible; however, Beneva cannot ensure that this Information is always accurate and current. Furthermore, Beneva reserves the right to change the Information contained on this site at any time and without prior notice. The use of this Site is subject to the User's acceptance of this risk. 

Financial information

The listings of index holdings and investment funds, exchange rates, interest rates, and all other financial information of the same nature published on this Site are provided for information purposes. 

This information comes from various sources and is updated frequently. Consequently, Beneva cannot, at any time, be held responsible for any consequences arising from inaccuracies in this information or from damages resulting from the use of this information.

Use of cookies and other technology

Beneva's Site use cookies, also known as text files, which are placed on your computer. Beneva also retains the services of specialized firms which use technologies allowing them to collect information regarding, amongst others, your browser, your device, your preferences, browsing habits on the Site, the URL address or advertisement that directed you to the Site, and your IP address.                                                                                                             

The data collected through cookies and the other abovementioned technologies enable us, among other things, to determine user preferences, gauge the effectiveness of our online advertising and promotions, understand your interests and needs, send you information about products and services that may be of interest to you, and optimize browsing on our Site. 

The terms of use and privacy policies of the service providers with which Beneva does business with the purposes mentioned in this paragraph apply to your browsing and use of  Beneva Site.

You may disable the use of cookies by changing the appropriate settings on your browser. However, doing so may prevent you from using certain features on the Site.

Notwithstanding the above, note that certain measures were put in place to prevent the information collected regarding individuals in the European Union, particularly through the use of cookies, from being processed by Beneva.

Copyright and trademarks

All Information provided on the Site is protected by the Copyright Act (RSC 1985, c. C-42). The redistribution, reproduction, copying, publication, storage, modification or other such use of the Information provided without the prior written authorization of Beneva is strictly prohibited. Users of the Site may only make personal use of this information. 

All logos, icons, graphics, illustrations, product, service and company names on the Site are trademarks of Beneva. Any use thereof without the written authorization of Beneva is strictly prohibited.

Links to other websites

Links to other websites may be made available to you for the sole purpose of providing further information. The content on these other sites is neither reviewed nor approved by Beneva, and is subject to its own terms of use. We recommend that you read the terms of use and policy regarding Personal Information of any website you visit. 

In consideration of the above, Beneva may not, under any circumstances, be held liable for any damage or harm that may arise, directly or indirectly, from the use, operation or content of the websites of third parties.

Limitation of liability

Beneva may not be held liable for damage of any type whatsoever arising, directly or indirectly, from the use or operation of the Site and the Information that they contain.

Beneva cannot ensure that the Site will be available, that they will meet your requirements, that access to them will not be interrupted, that there will not be delays, failures, errors, omissions or losses of information transmitted that no virus or other contaminating or destructive element will be transmitted or that no damage will be caused to your computer system.

Applicable laws

These terms of use for the Site are governed and must be interpreted in accordance with the laws in effect in the province of Quebec, Canada, regardless of its provisions regarding conflicts of laws.

All rights that have not been expressly granted herein are reserved. Any provisions of these terms determined to be invalid or not applicable by law does not invalidate the other provisions, which remain in force. These terms of use constitute the entire agreement between you and Beneva with regard to the use of the Site, and takes precedence over all prior agreements that may have been entered into with regard to the content on this Site.