Contact us

You wish to come to one of our offices?

Don’t head out the door just yet! No services are offered on site at this time. But we’re only a phone call away if you need us.

Questions but strapped for time? Go to our Help Hub for answers to a ton of frequently asked questions.

Visit the Help Hub

The Client Centre
keeps pace with you 24/7

  • Submit a car insurance claim online
  • Check the status of a claim
  • Complete or edit a damage statement
  • Access your insurance contracts, documents and invoices
  • Get your vehicle in or out of storage 
  • Edit your payment information 

Give us a call

Quotes + Customer Service 1 855 747-7712

8:00 a.m. to 8:00 p.m.
Monday to Friday
8:30 a.m. to 4:00 p.m. Saturday
(Eastern Time)

Claims 1 855 747-7711

24 hours a day, 7 days a week

Roadside Assistance 1 866 833-0333

24 hours a day, 7 days a week

Legal Access Insurance 1 800 363-7648

8:30 a.m. to 7:00 p.m.
Monday to Thursday
8:30 a.m. to 5 p.m. Friday
(Eastern Time)

Write to us

Email
Legal Access Insurance
Chat

8 a.m. to 8 p.m.
Monday to Friday
8:30 a.m. to 4 p.m. Saturday
(Eastern Time)

Text message (SMS) 1 418 266-9991

8 a.m. to 8 p.m.
Monday to Friday
8:30 a.m. to 4 p.m. Saturday
(Eastern Time)

Mail

CP 17100 succ Terminus
Quebec (QC) G1K 9E2

Give us a call

Quotes + Customer Service 1 800 644-0607

8:30 a.m. to 5:00 p.m.
Monday to Friday
(Eastern Time)

Claims 1 855 747-7711

24 hours a day, 7 days a week

Roadside Assistance 1 866 833-0333

24 hours a day, 7 days a week

Legal Access Insurance 1 800 363-7648

8:30 a.m. to 7:00 p.m.
Monday to Thursday
8:30 a.m. to 5 p.m. Friday
(Eastern Time)

Write to us

Email
Legal Access Insurance
Mail

CP 17100 succ Terminus
Quebec (QC) G1K 9E2

 

Group insurance statements for tax purposes will be available in the Client Centre in February.

The Client Centre
keeps pace with you 24/7

  • Check if care is eligible before incurring costs
  • Submit claims online for fast reimbursements
  • Check the status of a claim
  • View your contract, statements and service card
  • Access your coverage details and service card

Give us a call

You’ll need your ID number on the back of your service card.

Customer Service for insured persons
1 888 235-0606

Quebec and Ontario

8:30 a.m. to 8:00 p.m.
Monday to Thursday
8:30 a.m. to 5:00 p.m. Friday
(Eastern Time)

Western Canada

5:30 a.m. to 5:00 p.m.
Monday to Friday
(Pacific Time)

Write to us

Email - Quebec
Email - Outside Quebec
Mail

CP 1500
Quebec (QC) G1K 8X9

 

Give us a call

Travelling or need information about your travel insurance? Contact CanAssistance.

Canada and the United States 1 800 363-9050

24 hours a day, 7 days a week

Other countries 1 514 985-2281

Going on a trip and need insurance? Contact our partner SecuriGlobe.

Customer Service 1 800 308-8465

8:00 a.m. to 6:00 p.m.
Monday to Friday
(Eastern Time)

Write to us

Email - Quebec
Email - Outside Quebec

Give us a call

Talk to an advisor 1 855 896-9495
Customer Service and Claims 1 866 227-2606

Write to us

Email
Mail

CP 16040
Quebec (QC) G1K 7X8

Give us a call

Talk to an advisor 1 855 896-9495
Customer Service 1 877 841-8822

Write to us

Email
Mail

CP 16040
Quebec (QC) G1K 7X8

Give us a call

Talk to someone from our team 1 800 463-5549

ext. 44126
8:00 a.m. to 5:00 p.m.
Monday to Friday
(Eastern Time)

 

Write to us

Email
 

A dissatisfaction or complaint? Tell us so we can do better.

Customer satisfaction is a priority for us. We want to better understand your needs and improve our service, so please let us know if you have a dissatisfaction or complaint.

File a dissatisfaction or complaint