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Customer Service

Questions but strapped for time? Go to our Help Hub for answers to a ton of frequently asked questions.

Visit the Help Hub

The Client Centre
keeps pace with you 24/7

  • Submit a car insurance claim online
  • Check the status of a claim
  • Complete or edit a damage statement
  • Access your insurance contracts, documents and invoices
  • Get your vehicle in or out of storage 
  • Edit your payment information 

Give us a call

Quotes + Customer Service 1 855 378-6405

8:00 a.m. to 8:00 p.m.
Monday to Friday
8:30 a.m. to 4:00 p.m. Saturday
(Eastern Time)

Claims 1 800 461-0770

24 hours a day, 7 days a week

Roadside Assistance 1 877 671-8352

24 hours a day, 7 days a week

Legal Access Insurance 1 800 363-7648

8:30 a.m. to 7:00 p.m.
Monday to Thursday
8:30 a.m. to 5 p.m. Friday
(Eastern Time)


Write to us

Email
Chat

8 a.m. to 8 p.m.
Monday to Friday
8:30 a.m. to 4 p.m. Saturday
(Eastern Time)

Text message (SMS) 1 418 266-9991

8 a.m. to 8 p.m.
Monday to Friday
8:30 a.m. to 4 p.m. Saturday
(Eastern Time)

Mail

P.O. Box 17100
Quebec (QC)
G1K 9E2

Give us a call

Quotes + Customer Service 1 800 644-0607

8:30 a.m. to 5:00 p.m.
Monday to Friday
(Eastern Time)

Claims 1 800 461-0770

24 hours a day, 7 days a week

Roadside Assistance 1 877 671-8352

24 hours a day, 7 days a week

Legal Access Insurance 1 800 363-7648

8:30 a.m. to 7:00 p.m.
Monday to Thursday
8:30 a.m. to 5 p.m. Friday
(Eastern Time)

Farming sector 1 844 780-9827

Write to us

Email
Chat

8 a.m. to 8 p.m.
Monday to Friday
8:30 a.m. to 4 p.m. Saturday
(Eastern Time)

Mail

P.O. Box 17100
Quebec (QC)
G1K 9E2

 

Group insurance statements for tax purposes will be available in the Client Centre in February.

The Client Centre
keeps pace with you 24/7

  • Check if care is eligible before incurring costs
  • Submit claims online for fast reimbursements
  • Check the status of a claim
  • View your contract, statements and service card
  • Access your coverage details and service card

Give us a call

You’ll need your ID number on the back of your service card.

Customer Service in Quebec 1 800 463-4856

8:30 a.m. to 8:00 p.m.
Monday to Thursday
8:30 a.m. to 5 p.m. Friday
9:00 a.m. to 12:00 p.m. Saturday
(Eastern Time)

Customer Service outside Quebec 1 888 816-9874

8:00 a.m. to 5:00 p.m.
Monday to Friday
(Eastern Time)


Write to us

Email - Quebec
Email - Outside Quebec
Mail

P.O. Box 1500
Quebec (QC)
G1K 8X9

 

Already travelling?
Contact CanAssistance

In Canada and the United States 1 800 363-9050

24 hours a day, 7 days a week

Outside Canada and the U.S. 1 514 985-2281

Taking a trip and need travel insurance?
Contact our partner SecuriGlobe

Service à la clientèle 1 800 308-8465

8:00 a.m. to 6:00 p.m. Monday to Friday
(Eastern time)

Need information on your travel insurance program?
Contact CanAssistance

In Canada and the United States 1 800 363-9050

24 hours a day, 7 days a week

Outside Canada and the U.S. 1 514 985-2281

Write to us

Email - Quebec
Email - Outside Quebec

Give us a call

Talk to an advisor 1 855 896-9495

8:30 a.m. to 5:00 p.m.
Monday to Friday
(Eastern Time)

Customer Service and Claims 1 866 227-2606

8:30 a.m. to 5:00 p.m.
Monday to Friday
(Eastern Time)


Write to us

Email
Mail

P.O. Box 16040
Quebec (QC)
G1K 7X8

Give us a call

Talk to an advisor 1 855 896-9495

8:30 a.m. to 5:00 p.m.
Monday to Friday
(Eastern Time)

Customer Service 1 866 227-2606

8:30 a.m. to 5:00 p.m.
Monday to Friday
(Eastern Time)


Write to us

Email
Mail

P.O. Box 16040
Quebec (QC)
G1K 7X8

Give us a call

Talk to someone from our team 1 800 463-5549

ext. 44126
8:00 a.m. to 5:00 p.m.
Monday to Friday
(Eastern Time)

 

Write to us

Email
 

Beneva offices from coast to coast!

A dissatisfaction or complaint? Tell us so we can do better.

Customer satisfaction is a priority for us. We want to better understand your needs and improve our service, so please let us know if you have a dissatisfaction or complaint.