Contact us

Questions but strapped for time? Go to our Help Hub for answers to a ton of frequently asked questions.

Visit the Help Hub

The Client Centre
keeps pace with you 24/7

Log in

  • Submit a car insurance claim online
  • Check the status of a claim
  • Complete or edit a damage statement
  • Access your insurance contracts, documents and invoices
  • Get your vehicle in or out of storage 
  • Edit your payment information 

Get in touch with us

Quotes + Customer Service 1 855 747-7712

8:00 a.m. to 8:00 p.m.
Monday to Friday
8:30 a.m. to 4:00 p.m.
Saturday

Claims 1 855 747-7711

24 hours a day, 7 days a week

Roadside Assistance 1 866 833-0333

24 hours a day, 7 days a week

Legal Access Insurance 1 800 363-7648

8:30 a.m. to 5:00 p.m. Monday to Friday
(Eastern Time)

Mail

CP 17100 succ Terminus
Québec QC  G1K 9E2

Contact us

Quotes + Customer Service 1 800 644-0607

8:30 a.m. to 5:00 p.m.
Monday to Friday
(Eastern Time)

Claims 1 855 747-7711

24 hours a day, 7 days a week

Roadside Assistance 1 877 671-8352

24 hours a day, 7 days a week

Legal Access Insurance 1 800 363-7648

8:30 a.m. to 5:00 p.m. Monday to Friday
(Eastern Time)

Mail

CP 17100 succ Terminus
Québec QC  G1K 9E2

 

Here’s how to reach us if you’re covered by an insurance plan provided by your employer, your union or your association.

The Client Centre
keeps pace with you 24/7

  • Check if expenses are covered before you reach for your wallet
  • Submit claims online for fast reimbursements
  • Check the status of a claim
  • Access your coverage details, statements and insurance card

Give us a call

You’ll need your identification or certificate number that's on your insurance card.

Customer Service
1 888 235-0606

Quebec and Ontario

8:30 a.m. to 8:00 p.m.
Monday to Thursday
8:30 a.m. to 5:00 p.m. Friday
(Eastern Time)

Western Canada

5:30 a.m. to 5:00 p.m.
Monday to Friday
(Pacific Time)

Write to us

Email
Mail

CP 11051 succ Sainte-Foy
Québec QC  G1V 0K1

Contact us

Have questions about your coverage or claim? Contact CanAssistance.

Customer service 1 855 635-9460

8:00 a.m. to 8:00 p.m., Monday to Friday

Need help while travelling? We’re here 24 hours a day, 7 days a week

Call us before you receive health care and we’ll guide you toward the best resources:

Important : if you’re abroad, you must first dial the international access code of the country you’re in, then our phone number.

If you are an employee coming from abroad and have this specialized product, here’s how to get in touch with us.

Contact us

Looking for details about your coverage or eligibility for health care or a prescription drug? Contact your employer with questions like that.

If you have questions about a claim, leave us a message at the number below or fill out our Write to us form. We’ll contact you as soon as possible.

Claims assistance 1 855 395-2520

Need medical assistance?

For hospitalization or medical expenses, AXA Assistance is available 24 hours a day, 7 days a week.

Have your policy number handy.

1 866 783-9473
Canada and United States

514 285-8195
Elsewhere in the world (collect call)

Here’s how to reach us if you’ve taken out individual insurance (life, critical illness or disability insurance, or insurance for retirees) with one of our advisors.

 

Give us a call

Talk to an advisor 1 866 612-3473
Customer Service and Claims 1 877 841-8822

Write to us

Email
Mail

CP 16040
Québec QC  G1K 7X8

Give us a call

Talk to an advisor 1 866 612-3473
Customer Service 1 877 841-8822

Write to us

Email
Mail

CP 16040
Québec QC  G1K 7X8

Write to us

Email
 

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