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Contact us

Customer Service
1 833 522-2748

Questions but strapped for time? Go to our Help Hub for answers to a ton of frequently asked questions.

Visit the Help Hub

The Client Centre
keeps pace with you 24/7

  • Submit a car insurance claim online
  • Check the status of a claim
  • Complete or edit a damage statement
  • Access your insurance contracts, documents and invoices
  • Get your vehicle in or out of storage 
  • Edit your payment information 

Give us a call

Quotes + Customer Service 1 855 378-6405

8:00 a.m. to 8:00 p.m.
Monday to Friday
8:30 a.m. to 4:00 p.m. Saturday
(Eastern Time)

Claims 1 800 461-0770

24 hours a day, 7 days a week

Roadside Assistance 1 877 671-8352

24 hours a day, 7 days a week

Legal Access Insurance 1 800 363-7648

8:30 a.m. to 7:00 p.m.
Monday to Thursday
8:30 a.m. to 5 p.m. Friday
(Eastern Time)


Write to us

Email
Text message (SMS) 1 418 266-9991

8 a.m. to 8 p.m.
Monday to Friday
8:30 a.m. to 4 p.m. Saturday
(Eastern Time)

Mail

P.O. Box 17100
Quebec (QC)
G1K 9E2

home-car-insurance

Give us a call

Quotes + Customer Service 1 800 644-0607

8:30 a.m. to 5:00 p.m.
Monday to Friday
(Eastern Time)

Claims 1 800 461-0770

24 hours a day, 7 days a week

Roadside Assistance 1 877 671-8352

24 hours a day, 7 days a week

Legal Access Insurance 1 800 363-7648

8:30 a.m. to 7:00 p.m.
Monday to Thursday
8:30 a.m. to 5 p.m. Friday
(Eastern Time)

Farming sector 1 844 780-9827

Write to us

Email
Mail

P.O. Box 17100
Quebec (QC)
G1K 9E2

 
commercial-insurance

Group insurance statements for tax purposes will be available in the Client Centre in February.

The Client Centre
keeps pace with you 24/7

  • Check if care is eligible before incurring costs
  • Submit claims online for fast reimbursements
  • Check the status of a claim
  • View your contract, statements and service card
  • Access your coverage details and service card

Give us a call

You’ll need your ID number on the back of your service card.

Customer Service in Quebec 1 800 463-4856

8:30 a.m. to 8:00 p.m.
Monday to Thursday
8:30 a.m. to 5 p.m. Friday
9:00 a.m. to 12:00 p.m. Saturday
(Eastern Time)

Customer Service outside Quebec 1 888 816-9874

8:00 a.m. to 5:00 p.m.
Monday to Friday
(Eastern Time)


Write to us

Email - Quebec
Email - Outside Quebec
Mail

P.O. Box 1500
Quebec (QC)
G1K 8X9

 
group-insurance

Give us a call

Customer Service 1 800 308-8465

8:00 a.m. to 8:00 p.m.
Monday to Friday
8:30 a.m. to 5:00 p.m. Saturday
(Eastern Time)

travel-insurance
Contact our partner SecuriGlobe

Securiglobe
5005, boulevard Lapinière
Suite 2070
Brossard (QC) J4Z 0N5

Health and life insurance

Give us a call

Talk to an advisor 1 855 896-9495

8:30 a.m. to 5:00 p.m.
Monday to Friday
(Eastern Time)

Customer Service and Claims 1 866 227-2606

8:30 a.m. to 5:00 p.m.
Monday to Friday
(Eastern Time)


Write to us

Email
Mail

P.O. Box 16040
Quebec (QC)
G1K 7X8

health-life-insurance

Give us a call

Talk to an advisor 1 855 896-9495

8:30 a.m. to 5:00 p.m.
Monday to Friday
(Eastern Time)

Customer Service 1 866 227-2606

8:30 a.m. to 5:00 p.m.
Monday to Friday
(Eastern Time)


Write to us

Email
Mail

P.O. Box 16040
Quebec (QC)
G1K 7X8

savings-investments

Give us a call

Talk to someone from our team 1 800 463-5549

ext. 44126
8:00 a.m. to 5:00 p.m.
Monday to Friday
(Eastern Time)

 

Write to us

Email
 
human-resources

Give us a call

Pour les journalistes 1 866 332-3806
 

Write to us

Email
 
media-relations

Beneva offices from coast to coast!

A dissatisfaction or complaint? Tell us so we can do better.

Customer satisfaction is a priority for us. We want to better understand your needs and improve our service, so please let us know if you have a dissatisfaction or complaint.