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How to submit a business or commercial vehicle insurance claim

Claim quickly to get back to work

Whether your problem involves a commercial vehicle or a situation specific to your business, it all starts with a call.

Access your Client Centre account to track a claim and view your claim history.

General claims

Theft, fire, water damage, collisions...  this list of unpleasant situations is unfortunately long. But the solution is simple with one number where you can always reach us.
 
1 800 461-0770
24 hours a day, 7 days a week

Professional associations

Member of a professional association or order? Our expert advisors are ready to assist you, and fully understand field-specific needs, from physical therapy to audiology.      

1 866 906-2120
8:00 a.m. to 4:00 p.m.
Monday to Friday (Eastern Time)

Broken windshield? Here's what to do

One of your company vehicles has a broken window? Go straight to the glass repair shop. No need to call us; the shop will send us the information we need.  

Find an approved glass repair shop

Contact one of our approved glass repair shops directly. Don't put off repairs or replacement, a damage-free windshield could save your life in an accident. Furthermore, if the glass can be repaired, you won’t have to pay a deductible.  

How does a business insurance claim work?

Not sure what to expect? Don't worry, it's not complicated. If you want to submit a claim, here's how it works step by step.

  • Step one: reach for your phone.

    Our general line is always open. Just give us a call to get started.

  • We open your file with you.

    If your situation involves the police, remember to keep the police report number, you'll need it to file your claim.

  • Damage appraisal and claim assessment.

    We need to determine your liability and the extent of the damage to your vehicle.

  • Your settlement.

    If the loss is covered, the reimbursement can be paid either to you or directly to the repair shop.

  • We keep you posted so you know what’s going on every step of the way.

    You don’t have to check your claim’s status every day. Rest assured that you’ll be notified about important decisions and information.

Got questions? We’ve got answers.

When a deductible applies, is it deducted from the indemnity amount. If your vehicle can be repaired, you pay the deductible to the repair shop you’ve chosen for your vehicle.

Yes, you can choose which shop repairs your vehicle. If you need help choosing, we work with a network of approved auto repair and body shops that can assess the damage and carry out the needed repairs.

See our list of approved repair and body shops.

Assistance services

Roadside assistance

We're just around the corner, 24/7, anywhere in Canada and the United States.