Is my service provider eligible?
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Good to know
Before you reach for your wallet, visit the Client Centre to check the list of non-eligible providers.
How to file a claim in a nutshell
We hope you’re doing ok and we’re here to make your life easier with tools to file your claims quickly and easily. Let’s get started.
Psst! Check out our mobile app, an easy way to claim. Download it here.
Online claims
Your Client Centre is your very own online account. It’s a fast and convenient way to get reimbursed for most of your group benefits.
You can access your account online or with the Beneva mobile app.
Insurance card
Whether you’re at the pharmacy or the dentist’s, simply present your insurance card and get your reimbursement applied to the bill right away. Now that’s convenient!
Go to the Client Centre or Beneva app to get your card!
Over here for travel insurance
If you’re out of the country and need to receive emergency care or make a claim: you can always count on our international assistance service, regardless of your time zone.
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Call our travel insurance assistance service immediately
Before incurring any costs, contact our travel insurance service to check your coverage. They’ll guide you through the process step by step to ensure all eligible health expenses incurred abroad get reimbursed.
Worldwide (toll free)
24 hours a day, 7 days a week
Reminder: dial the country code, followed by our number
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Keep your invoices, receipts and any other proof of payment
- Remember to ask for original and detailed invoices as well as medical reports for all health care received, including diagnostic imaging and treatment.
- Make sure to also get a receipt for prescription drugs that lists the name, dosage and cost.
- Ask for proof of payment for all expenses, such as a credit card statement or a cheque receipt (including the currency used to pay).
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Fill out the claim form
After contacting the travel insurance assistance service and gathering all required documents, fill out the claim form online as soon as possible to get reimbursed for medical, trip cancellation or interruption expenses.
More questions about group insurance claims? We’ve got more answers.
It can take as little as 48 hours, but if it takes a little more time don’t worry. You should receive your refund no more than 72 hours following the processing of your claim.
We all make mistakes. If you made one on your claim, simply submit a new claim with the correct information. Go to Submit a claim and select the category Other. We'll sort it out on our end.
Coordination of benefits applies when someone is covered by more than one insurance plan. For instance, a claim could be covered under a person’s employee benefits plan and a public plan.
In this case, a claim may be submitted to both insurers to maximize coverage. The primary insurer would act as the first payer and the remaining amount may be covered by the second plan. Coordination of benefits helps insurers manage claims properly to avoid reimbursements that exceed the actual amount paid by the insured person.
Visit our Understanding the coordination of benefits page to learn how to determine who the primary insurer is in your situation.
You appreciate receiving your claim statement but appreciate it even more when you understand the details! Our Claiming Help Guide is there to connect all the dots. Find answers at your convenience.
You’d rather do the paperwork?
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Forms and documents
That’s ok, too! Just send us your claims by regular mail. All the forms you need for a smooth claim are right this way.1
Looking for a form for a prior authorization drug?
Certain perscription drugs must be authorized before you can be reimbursed. Use our prescription drug search tool to find the right form to fill out based on your medical condition.