Group insurance claims

How to file a claim in a nutshell

We hope you’re doing ok and we’re here to make your life easier with tools to file your claims quickly and easily. Let’s get started.

Psst! Check out our mobile app, an easy way to claim. Download it here.

Online claims

Your Client Centre is your very own online account. It’s a fast and convenient way to get reimbursed for most of the care covered under your policy.

You can access your account online or with the Beneva mobile app—just remember you can’t use the app to file a disability claim.

Service card

Whether you’re at the pharmacy or the dentist’s, simply present your service card and get your reimbursement applied to the bill right away. Now that’s convenient!

Go to the Client Centre or Beneva app to get your card!

You can also send us your claims by mail using our forms.

Over here for travel insurance

If you're out of the country and run into a problem, you can always count on our travel assistance service, regardless of the time zone.

If possible, call us before you receive health care and we’ll guide you towards the best resources, wherever you are in the world.

International Travel Assistance Canada and United States
1 800 363-9050

Worldwide (collect)
1 514 985-2281

Good to know! The travel assistance numbers are also on the back of your service card. Don't leave without it! For reimbursement of medical expenses, trip interruption or trip cancellation, you can:

  • call one of the numbers above, or
  • go to the CanAssistance (our service provider) website and fill out the claim form.

Claiming online is easier than you think. See for yourself!

Discover Client Centre

  • To start go to the Client Centre. You can access your account online or with the mobile app. Choose the type of claim you want to file and follow the instructions!
  • You’ll need to submit proof of purchase.. Don't worry, nothing complicated. A simple photo proof will do, but be sure to keep your original receipts for at least 12 months (just in case).
  • Submit your claim and voila, you're done! Most health, dental and vision claims are reimbursed within 48 hours.
  • No news? You can track the status of your online claims.
  • Want to know how much you can still claim? Our Client Centre also features this information for some types of care.
  • That's it. You’re good to go. Take care.

More questions about group insurance claims? We’ve got more answers.

It's not always easy to reach out for help. Before we go any further, please know that we’re always here to help or answer your questions.

It’s now possible to submit your claim on the Client Centre under the Disability tab. Click “Submit a claim for disability benefits” on the right side of your screen and follow the steps.

  • You can submit your form even if you haven’t completed all the sections. Having it on hand will help us answer your questions.
  • Good to know: Some of the required documents include declarations that must be completed by you, your doctor, or your employer (via their own portal).
  • We know your situation is pressing. Once we receive your completed form, we will promptly review it and you will receive a response to your claim within 5 to 10 business days.

In the meantime, don’t hesitate to pick up the phone and give us a call. There are real people at the end of the line who care about your health.

It can take as little as 48 hours, but if it takes a little more time don’t worry. You should receive your refund no more than 72 hours following the processing of your claim.

We all make mistakes. If you made one on your claim, don't worry about it. All you have to do is submit a new claim with the correct information. You’ll need to click “Submit a claim” and select “Other” in the care category. We'll sort it out on our end.

That’s an easy one. Visit the Documents section in your Client Centre. If they're not there, you may be a little ahead of the game. Try again in February, just before tax season.

Good to know

Is my provider eligible?

Before you reach for your wallet, visit the Client Centre to check the list of non-eligible providers in the Documents section.