Filing a life and health insurance claim

We’re here to help you with your claim

Good to know. If you’re on a mobile device, switch to the app—it’s easier to navigate. Download it here to view your policy.

Mobile Application available on the Apple Store

Mobile Application available on the Google Play Store

Some moments in life really test us. If you are going through an illness or bereavement, please know that our hearts go out to you. We will do everything we can to make your claim process easier. Here’s how to get started.

Talk to your advisor

Your financial security advisor is the person who worked out the details of your insurance contract. Don’t hesitate to give them a call, they’ll be glad to help. You can find your advisor’s contact information on your contract.

Call Customer Service

To file a claim, you can also speak to someone from Customer Service. Our people are always ready to support and guide you in any situation.

1 877 841-8822


Covered by a group insurance plan?

If your insurance is provided by your employer, your union or your association, head over to our Group insurance claims page to learn how to file a claim.

Filing a claim step by step

If you want to file a life, critical illness, or disability insurance claim, don’t worry it’s not complicated. Here’s how to do it.

  • Call us at 1 877 841-8822.

  • We will open a file for you.

  • The claims team will take it from there and get in touch with you as soon as possible.

  • You may have forms to fill out and return. We'll be there to explain which ones1.