We’re here to help you with your claim
Good to know. If you’re on a mobile device, switch to the app—it’s easier to navigate. Download it here to view your policy.
Mobile Application available on the Apple Store
Some moments in life really test us. If you are going through an illness or bereavement, please know that our hearts go out to you. We will do everything we can to make your claim process easier. Here’s how to get started.
Talk to your advisor
Your financial security advisor is the person who worked out the details of your insurance policy. Don’t hesitate to give them a call, they’ll be glad to help. You can find your advisor’s contact information on your insurance policy.
Call Customer Service
To file a claim, you can also speak to someone from Customer Service. Our people are always ready to support and guide you in any situation.
1 877 841-8822
8:30 a.m. to 6:00 p.m. Monday to Friday
You can also send us your claims by mail or email using our forms.
Filing a claim step by step
If you're thinking about filing a life, critical illness, or disability insurance claim, don’t worry it’s not complicated. Just follow these steps:
First, call us at 1 877 841-8822.
We will open a file for you.
The claims team will take it from there, and be in touch with you as soon as possible.
Lastly, you may have forms to fill out and return. We'll be there to explain which ones.