Online Library
This hub was designed with you in mind. It includes the resources and support you need to successfully manage your benefits plan.
Administrator training Welcome to group benefits 101
Let’s get you comfortable with the Administrator Centre and its features.
Administrator resources Support to make your daily life easier
Find answers to your questions, useful management tips and a list of contacts ready to help.
Employee communications Keep your people in the know
Reference material for employees to ensure a smooth transition to their new plan.
New group benefits plan announcement
Letting your employees know they have a new group benefits plan is easy. Simply attach this template, which outlines all the important information, to an email.
Onboarding Useful resources for employees
Reference material about the various tools available you can give to plan members.
Online services
Our Client Centre and mobile app offer everything plan members need to stay on top of their insurance.
Client Centre account creation
This walkthrough shows you how to create a Client Centre account in just a few minutes.
Client Centre navigation
We’ve prepared a guide to help your employees navigate the Client Centre and manage their insurance.
User guide
This guide will help employees understand how to use their group insurance in the Client Centre.
Mobile app
Plan members can simply download the app and follow these instructions.
Coverage-related document
Handy document plan members will appreciate.
Information to send to healthcare providers
This document provides pharmacists, dentists and other healthcare professionals with key information about our online claiming process.