Roadside Assistance
Catégorie : Assistance service
We're just around the corner, 24/7, anywhere in Canada and the United States.1
Recreational vehicle Claim
Trouble with your recreational vehicle? We're here for you.
Whether you’ve had an accident or suffered a loss, we’re sorry this had to happen to you. The first thing to do is make sure everyone is ok, you included. That’s the most important thing. When you’re ready to start a claim, follow these steps:
Filing a claim: step by step
If you’ve had an incident with your motorcycle, ATV, snowmobile, trailer or boat, call us at 1 855 747-7711 to make your claim. We’ll answer 24 hours a day, 7 days a week. Log in to your Client Centre account to track your claim, access your insurance file and view your reimbursement.
Log inReporting and filing a claim
Be sure to have your insurance policy number handy. We need it to open a claim file. Then, we’ll walk you through the next steps.
Obtaining a damage appraisal and claim assessment
We ask you some questions to determine your responsability and the nature of the damage to your recreational vehicle. We can then assess whether it can be repaired and, if so, the cost of repairs.
Depending on your coverage, we determine the exact amount of your reimbursement.
Scheduling repairs and payment
When emergency repairs need to be done for safety reasons, go right ahead, even if your claim hasn’t been processed yet. Just hold on to your receipts.
Once the repairs are done, depending on the coverage specified in your contract and choice of repair shop, we’ll either pay the shop directly or send you a payment by direct deposit or by mail.
Tracking your claim in the Client Centre
Log in to your Client Centre account or head over to the app. All the important information and decisions made can be found there.
Psychological support after an accident or loss
After an accident, it’s normal to want to talk about it.
We offer free psychological support to all our insureds after an accident or loss. These overwhelming experiences can be profoundly traumatic and affect our mental health. Don't hesitate to ask for help if you need it.
More questions about claims? We’ve got more answers.
When a deductible applies, is it deducted from the amount. If your vehicle can be repaired, you pay the deductible to the repair shop you’ve chosen for your vehicle.
Changes in the cost of insurance at renewal are affected by several factors, such as where you live, vehicle usage, vehicle type and your driving record. Your record shows your accident history, which includes losses other than collisions.
If your claim is for a windshield repair, in most cases it won't affect your cost.
Yes, you can choose which shop repairs your vehicle. You can even make an appointment using the online claim form.
The damage to your car will be appraised by an accredited expert. We will assist you in this step. If you need help finding or choosing a garage, we work with a network of approved auto repair and body shops that can assess the damage and carry out the needed repairs.
Joint report
Catégorie : Tools
We don’t always carry a joint report around. This is why the GAA (Groupement des assureurs) makes one available online. Fill it out using a smart device and email it to the parties involved.
Fill out a joint reportFor a paper version, simply download the PDF, print it out and keep it in your glovebox–along with a pen or pencil!
Download the PDF1. Anywhere in Canada and the United States, except Alaska and Hawaii.
Sending personal information by email carries risks, making it unsafe to exchange private or confidential information.