Filing a car or recreational vehicle claim

Filing a claim: step by step

First, log in to your Client Centre account, or use our app. Submitting a claim is simple and only takes a few minutes.

Log in Check out our app

You’d rather speak to someone?

Call us at 1 855 747-7711, 24 hours a day, 7 days a week. Be sure to have your insurance policy number in hand. We’ll open a file and walk you through the next steps.

• Reporting and filing a claim

  Provide the following information:
  - Time and location of accident
  - Vehicle involved
  - What happened
  - Person to contact to track the claim

  Depending on the type of collision, we’ll let you know what's covered, the deductible and your responsibility.

• Making an appointment with a body shop (for certain types of collisions only)

  Before submitting the claim form, if you so choose, you can select a repair shop to assess and repair your vehicle. Simply choose your appointment date and time based on the body shop’s availability. Look for an appointment confirmation in your emails.

• Scheduling repairs and payment

  Contact the body shop directly if you need to change your appointment date or time, or if you have any questions. From here on out, they’ll tell you what to do next.

  Your vehicle is in need of urgent repairs but your claim hasn't been processed yet? Don’t wait! Safety first. Have the necessary repairs done and keep all your receipts.

  Once repairs are done, as per the coverage stipulated in your contract and choice of repair shop, we’ll either pay the shop directly or send you a cheque by mail or pay you via direct deposit.

• Tracking your claim in the Client Centre

  Log in to your Client Centre account or head over to the app. All the important information and decisions made can be found there.

Filing a claim: step by step

First, log in to your Client Centre account or use our app. Submitting a claim is simple and only takes a few minutes.

Log in Check out our app

You’d rather speak to someone?

Call us at 1 855 747-7711, 24 hours a day, 7 days a week. Be sure to have your insurance policy number in hand. We’ll open a file and walk you through the next steps.

• Contacting emergency services

  First things first, call your local fire or police department. Keep the police report number, you’ll need it when you file your claim.

• Reporting and filing a claim

  Provide the following information:
  - Time and location of accident
  - Vehicle involved
  - What happened
  - Person to contact to track the claim

  We’ll let you know what’s covered and the deductible, except in the event of fire or complete theft, in which case, we will contact you.

• Making an appointment with a body shop (for certain types of collisions only)

  Before submitting your claim form, if you so choose, you can select a repair shop to assess and repair your vehicle. Simply choose your appointment date and time based on the body shop’s availability. Look for an appointment confirmation in your emails.

• Scheduling repairs and payment

  Contact the body shop directly if you need to change your appointment date or time, or if you have any questions. From here on out, they’ll tell you what to do next.

  Your vehicle is in need of urgent repairs but your claim hasn't been processed yet? Don’t wait! Safety first. Have the necessary repairs done and keep all your receipts.

  Once repairs are done, as per the coverage stipulated in your contract and choice of repair shop, we’ll either pay the shop directly or send you a cheque by mail or pay you via direct deposit.

• Tracking your claim in the Client Centre

  Log in to your Client Centre account or head over to the app. All the important information and decisions made can be found there.

Filing a claim: step by step

Whether you’ve had an accident or suffered a loss, we’re sorry this had to happen to you. The first thing to do is make sure everyone is ok, you included. That’s the most important thing. When you’re ready to start a claim, follow these steps:

• Reporting and filing a claim

  Be sure to have your insurance policy number handy. We need it to open a claim file. Then, we’ll walk you through the next steps.

• Obtaining a damage appraisal and claim assessment

  We ask you some questions to determine your responsability and the nature of the damage to your recreational vehicle. We can then assess whether it can be repaired and, if so, the cost of repairs.

  Depending on your coverage, we determine the exact amount of your reimbursement.

• Scheduling repairs and payment

  When emergency repairs need to be done for safety reasons, go right ahead, even if your claim hasn’t been processed yet. Just hold on to your receipts.

  Once the repairs are done, depending on the coverage specified in your contract and choice of repair shop, we’ll either pay the shop directly or send you a payment by direct deposit or by mail.

• Tracking your claim in the Client Centre

  Log in to your Client Centre account or head over to the app. All the important information and decisions made can be found there.