Go to your Client Centre account to submit and track your car claim.
You’d rather speak to someone?
1 800 461-0770
24 hours a day, 7 days a week
Get roadside assistance
1 866 671-2049
Filing a claim step by step
Start by making sure everyone is okay. That’s the most important thing. When you’re ready, these are the steps:
-
Report
You’ll need your insurance policy number. We’ll start a file and walk you through the next steps.
-
Damage appraisal and claim assessment
We need to determine your liability, the damage to your car, whether it can be repaired and, if so, the cost of repairs.
-
Your settlement in clear terms
Based on your coverage, we determine the exact amount of your settlement.
-
Time for repairs
Depending on the settlement and the repair shop’s preference, we’ll either pay the shop directly or send you a cheque by mail. Don’t wait to have any emergency repairs done that are necessary for your safety. Just hold on to your receipts.
-
We keep you posted so you know what’s going on every step of the way.
You don’t have to check your claim’s status every day. Rest assured that you’ll be notified about important decisions and information.
Go to your Client Centre account to submit and track your car claim.
You’d rather speak to someone?
1 800 461-0770
24 hours a day, 7 days a week
Filing a claim step by step
Take a deep breath. If you are reading this, you’re probably not in a good place right now. We hope no one is injured and we’re here to help. Here are the steps to follow:
-
Contact emergency services
Your first step is to call the police and, if necessary, the fire department. Keep the police report number, you’ll need it when you file your claim.
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Then get in touch with us
We’ll open a file and walk you through the next steps. You’ll need to have the following information handy:
- Your insurance policy number
- The police report number
- The location where the incident took place
- If applicable, the contact information of witnesses and the tow truck driver, and address to where the vehicle was towed.
-
Damage appraisal and claim assessment
We need to determine the nature of the damage to your car, whether it can be repaired and, if so, the cost of repairs. If your vehicle was stolen, we will assess its replacement value.
-
Your settlement in clear terms
Based on your coverage, we determine the exact amount of your settlement. If your car can’t be repaired, we will compensate you based on its value and the terms set out in your contract.
-
Time for repairs
Depending on the settlement and the repair shop’s preference, we’ll either pay the shop directly or send you a cheque by mail. Don’t wait to have any emergency repairs done that are necessary for your safety. Just hold on to your receipts.
-
We keep you posted so you know what’s going on every step of the way.
You don’t have to check your claim’s status every day. Rest assured that you’ll be notified about important decisions and information.
Go straight to the glass repair shop. No need to call us; the shop will send us the information we need.
If you’ve had an incident with your motorcycle, ATV, snowmobile, trailer or boat, go to your Client Centre account. You can track your claim, access your insurance file and view your settlement.
To file a claim
1 800 461-0770
24 hours a day, 7 days a week
Filing a claim step by step
Whether you’ve had an accident or suffered a loss, we’re sorry this had to happen to you. The first thing to do is make sure everyone is ok, you included. That’s the most important thing. When you’re ready to start a claim, here are the steps to follow:
-
Report
You’ll need your insurance policy number. We’ll start a file and walk you through the next steps.
-
Damage appraisal and claim assessment
We need to determine your liability, the damage to your recreational vehicle, whether it can be repaired and, if so, the cost of repairs.
-
Your settlement in clear terms
Based on your coverage, we determine the exact amount of your settlement.
-
Time for repairs
Depending on the settlement and the repair shop’s preference, we’ll either pay the shop directly or send you a cheque by mail. Don’t wait to have any emergency repairs done that are necessary for your safety. Just hold on to your receipts.
-
We keep you posted so you know what’s going on every step of the way.
You don’t have to check your claim’s status every day. Rest assured that you’ll be notified about important decisions and information.
After an accident, it’s normal to want to talk about it.
We offer free psychological support to all our insureds after an accident or loss. These overwhelming experiences can be profoundly traumatic and affect our mental health. Don't hesitate to ask for help if you need it.
More questions about claims? We’ve got more answers.
When a deductible applies, is it deducted from the indemnity amount. If your vehicle can be repaired, you pay the deductible to the repair shop you’ve chosen for your vehicle.
Changes in insurance premiums at renewal are affected by several factors, such as where you live, vehicle usage, vehicle type, and your driving record. Your record includes an accident history, which includes losses other than collisions. It’s the number of claims in the five years prior to renewal (and not the amount paid in claims) that has an impact on the premium.
If your claim is for a windshield repair, in most cases it won't affect your premium.
Yes, you can choose which shop repairs your vehicle. If you need help choosing, we work with a network of approved auto repair and body shops that can assess the damage and carry out the needed repairs.
Roadside Assistance
We're just around the corner, 24/7, anywhere in Canada and the United States.
Joint report
We don't always have a joint report form handy when we need it. That's why the Groupement des assureurs created an app that allows you to fill it out online.
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