Filing a car or recreational vehicle claim

Been in a collision? We're here to help.

Go to your Client Centre account to submit and track your car claim.

Log in

You’d rather speak to someone?
1 855 747-7711
24 hours a day, 7 days a week

Filing a claim step by step

Start by making sure everyone is okay. That’s the most important thing. When you’re ready, these are the steps:

  • Report

    You’ll need your insurance policy number. We’ll start a file and walk you through the next steps.

  • Damage appraisal and claim assessment

    We need to determine your liability, the damage to your car, whether it can be repaired and, if so, the cost of repairs.

  • Your settlement in clear terms

    Based on your coverage, we determine the exact amount of your settlement.

  • Time for repairs

    Depending on the settlement and the repair shop’s preference, we’ll either pay the shop directly or send you a cheque by mail. Don’t wait to have any emergency repairs done that are necessary for your safety. Just hold on to your receipts.

  • We keep you posted so you know what’s going on every step of the way.

    You don’t have to check your claim’s status every day. Rest assured that you’ll be notified about important decisions and information.

Fire, theft or vandalism? We’re here to guide you.

Go to your Client Centre account to submit and track your car claim.

Log in

You’d rather speak to someone?
1 855 747-7711
24 hours a day, 7 days a week

Filing a claim step by step

Take a deep breath. If you are reading this, you’re probably not in a good place right now. We hope no one is injured and we’re here to help. Here are the steps to follow:

  • Contact emergency services

    Your first step is to call the police and, if necessary, the fire department. Keep the police report number, you’ll need it when you file your claim.

  • Then get in touch with us

    We’ll open a file and walk you through the next steps. You’ll need to have the following information handy:

    - Your insurance policy number
    - The police report number
    - The location where the incident took place
    - If applicable, the contact information of witnesses and the tow truck driver, and address to where the vehicle was towed.

  • Damage appraisal and claim assessment

    We need to determine the nature of the damage to your car, whether it can be repaired and, if so, the cost of repairs. If your vehicle was stolen, we will assess its replacement value.

  • Your settlement in clear terms

    Based on your coverage, we determine the exact amount of your settlement. If your car can’t be repaired, we will compensate you based on its value and the terms set out in your contract.

  • Time for repairs

    Depending on the settlement and the repair shop’s preference, we’ll either pay the shop directly or send you a cheque by mail. Don’t wait to have any emergency repairs done that are necessary for your safety. Just hold on to your receipts.

  • We keep you posted so you know what’s going on every step of the way.

    You don’t have to check your claim’s status every day. Rest assured that you’ll be notified about important decisions and information.

Broken car window? Let’s get that taken care of quickly.

Go straight to the glass repair shop. No need to call us; the shop will send us the information we need.

Find an approved glass repair shop

Contact one of our approved glass repair shops directly. Don't put off repairs or replacement, a damage-free windshield could save your life in an accident. Furthermore, if the glass can be repaired, you won’t have to pay a deductible.

Find a glass repair shop

Trouble with your recreational vehicle? We're here for you.

If you’ve had an incident with your motorcycle, ATV, snowmobile, trailer or boat, go to your Client Centre account. You can track your claim, access your insurance file and view your settlement.

Log in

To file a claim
1 855 747-7711
24 hours a day, 7 days a week

Filing a claim step by step

Whether you’ve had an accident or suffered a loss, we’re sorry this had to happen to you. The first thing to do is make sure everyone is ok, you included. That’s the most important thing. When you’re ready to start a claim, here are the steps to follow:

  • Report

    You’ll need your insurance policy number. We’ll start a file and walk you through the next steps.

  • Damage appraisal and claim assessment

    We need to determine your liability, the damage to your recreational vehicle, whether it can be repaired and, if so, the cost of repairs.

  • Your settlement in clear terms

    Based on your coverage, we determine the exact amount of your settlement.

  • Time for repairs

    Depending on the settlement and the repair shop’s preference, we’ll either pay the shop directly or send you a cheque by mail. Don’t wait to have any emergency repairs done that are necessary for your safety. Just hold on to your receipts.

  • We keep you posted so you know what’s going on every step of the way.

    You don’t have to check your claim’s status every day. Rest assured that you’ll be notified about important decisions and information.

Psychological support after an accident or loss
After an accident, it’s normal to want to talk about it.

We offer free psychological support to all our insureds after an accident or loss. These overwhelming experiences can be profoundly traumatic and affect our mental health. Don't hesitate to ask for help if you need it.

Learn more about this service

More questions about claims? We’ve got more answers.

If the reimbursement is paid to you, the deductible will first be taken from this payment.

If not, you have to pay the deductible to the repair shop you choose.

Changes in insurance premiums at renewal are affected by several factors, such as where you live, vehicle usage, vehicle type, and your driving record. Your record includes an accident history, which includes losses other than collisions.

If your claim is for a windshield repair, in most cases it won't affect your premium.

Yes, you can choose which shop repairs your vehicle. The damage to your car will be appraised by an accredited expert. We will assist you in this step. If you need help finding or choosing a garage, we work with a network of approved auto repair and body shops that can assess the damage and carry out the needed repairs.

Roadside Assistance

Catégorie : Assistance service

We're just around the corner, 24/7, anywhere in Canada and the United States.

Learn more

Joint report

Catégorie : Tools

We don't always have a joint report form handy when we need it. That's why the Groupement des assureurs created an app that allows you to fill it out online.

Download PDF