
Roadside Assistance
We're just around the corner, 24/7, anywhere in Canada and the United States.
Go to your Client Centre account to submit and track your car claim.
You’d rather speak to someone?
1 855 747-7711
24 hours a day, 7 days a week
Start by making sure everyone is okay. That’s the most important thing. When you’re ready, these are the steps:
You’ll need your insurance policy number. We’ll start a file and walk you through the next steps.
We need to determine your liability, the damage to your car, whether it can be repaired and, if so, the cost of repairs.
Based on your coverage, we determine the exact amount of your settlement.
Depending on the settlement and the repair shop’s preference, we’ll either pay the shop directly or send you a cheque by mail. Don’t wait to have any emergency repairs done that are necessary for your safety. Just hold on to your receipts.
You don’t have to check your claim’s status every day. Rest assured that you’ll be notified about important decisions and information.
Go to your Client Centre account to submit and track your car claim.
You’d rather speak to someone?
1 855 747-7711
24 hours a day, 7 days a week
Take a deep breath. If you are reading this, you’re probably not in a good place right now. We hope no one is injured and we’re here to help. Here are the steps to follow:
Your first step is to call the police and, if necessary, the fire department. Keep the police report number, you’ll need it when you file your claim.
We’ll open a file and walk you through the next steps. You’ll need to have the following information handy:
We need to determine the nature of the damage to your car, whether it can be repaired and, if so, the cost of repairs. If your vehicle was stolen, we will assess its replacement value.
Based on your coverage, we determine the exact amount of your settlement. If your car can’t be repaired, we will compensate you based on its value and the terms set out in your contract.
Depending on the settlement and the repair shop’s preference, we’ll either pay the shop directly or send you a cheque by mail. Don’t wait to have any emergency repairs done that are necessary for your safety. Just hold on to your receipts.
You don’t have to check your claim’s status every day. Rest assured that you’ll be notified about important decisions and information.
Go straight to the glass repair shop. No need to call us; the shop will send us the information we need.
If you’ve had an incident with your motorcycle, ATV, snowmobile, trailer or boat, go to your Client Centre account. You can track your claim, access your insurance file and view your settlement.
To file a claim
1 855 747-7711
24 hours a day, 7 days a week
Whether you’ve had an accident or suffered a loss, we’re sorry this had to happen to you. The first thing to do is make sure everyone is ok, you included. That’s the most important thing. When you’re ready to start a claim, here are the steps to follow:
You’ll need your insurance policy number. We’ll start a file and walk you through the next steps.
We need to determine your liability, the damage to your recreational vehicle, whether it can be repaired and, if so, the cost of repairs.
Based on your coverage, we determine the exact amount of your settlement.
Depending on the settlement and the repair shop’s preference, we’ll either pay the shop directly or send you a cheque by mail. Don’t wait to have any emergency repairs done that are necessary for your safety. Just hold on to your receipts.
You don’t have to check your claim’s status every day. Rest assured that you’ll be notified about important decisions and information.
We offer free psychological support to all our insureds after an accident or loss. These overwhelming experiences can be profoundly traumatic and affect our mental health. Don't hesitate to ask for help if you need it.
When a deductible applies, is it deducted from the indemnity amount. If your vehicle can be repaired, you pay the deductible to the repair shop you’ve chosen for your vehicle.
Changes in insurance premiums at renewal are affected by several factors, such as where you live, vehicle usage, vehicle type, and your driving record. Your record includes an accident history, which includes losses other than collisions. It’s the number of claims in the five years prior to renewal (and not the amount paid in claims) that has an impact on the premium.
If your claim is for a windshield repair, in most cases it won't affect your premium.
Yes, you can choose which shop repairs your vehicle. If you need help choosing, we work with a network of approved auto repair and body shops that can assess the damage and carry out the needed repairs.
We're just around the corner, 24/7, anywhere in Canada and the United States.
We don't always have a joint report form handy when we need it. That's why the Groupement des assureurs created an app that allows you to fill it out online.