Client Centre
Activate two-step authentication
Your personal information deserves to be protected. Adding a second authentication step to your Client Centre account login does exactly that. Even if your password is compromised, your account remains secure.
What is two-step authentication?
It’s an additional security measure designed to confirm that you are the person accessing your Client Centre account.
When you log in, you will be asked to provide the following to confirm your identity:
- Your password
- A unique security code sent by text message
The code expires after 15 minutes. You can request a new one, if necessary.
Your account belongs to you
Two-step authentication blocks unauthorized access to your account, in the event that your password was compromised.
Why activate it?
To prevent your personal information from being:
An essential safeguard
It’s the new normal.
Activate it in just a few seconds.
A simple precaution for additional peace of mind.
How to activate it?
There are two options:
Answers to your questions
Not always. You can flag your device as trustworthy to avoid having to enter a code every time.
Do so by:
- Ticking the Never ask me on this device option on the login screen
- Activating the biometrics feature in the Beneva app
Important! Avoid flagging a public or shared device.
In order, try:
- Requesting a new one using the Send a new code option on the login screen
- Checking your signal
- Checking your blocked texts
If the problem persists, call us at 1 855 747-2233.
You have two options:
- Update your account (if you still have access from a trustworthy device)
- Call us at 1 855 747-2233 for assistance