Client Centre
Activate two-step authentication
Your personal information deserves to be protected. Adding a second authentication step to your Client Centre account login does exactly that. Even if your password is compromised, your account remains secure.
What is two-step authentication?
It’s an additional security measure designed to confirm that you are the person accessing your Client Centre account.
When you log in, you will be asked to provide the following to confirm your identity:
- Your password
- A unique security code sent by text message or call
The code expires after 15 minutes. You can request a new one, if necessary.
Your account belongs to you
Two-step authentication blocks unauthorized access to your account, in the event that your password was compromised.
Why activate it?
To prevent your personal information from being:
An essential safeguard
This is simply a security best practice.
Plus, it only takes seconds to activate.
A simple precaution for additional peace of mind.
How to activate it?
If you haven’t done so already, please activate two-step authentication the next time you log in to your Client Centre account. Just follow the instructions.
Answers to your questions
Not always. You can flag your device as trustworthy to avoid having to enter a code every time.
Do so by:
- Ticking the Never ask me on this device option on the login screen
- Activating the biometrics feature in the Beneva app
Important! Avoid flagging a public or shared device.
In order, try:
- Requesting a new one using the Send a new code option on the login screen
- Checking your signal
- Checking your blocked texts
On Android:
Some devices will block the reception of security codes sent by text message. If you can't receive your codes by text message, select Call instead.
If the problem persists, call us at 1 855 747-2233.
You have two options:
- Update your account (if you still have access from a trustworthy device)
- Call us at 1 855 747-2233 for assistance
If you can’t activate it immediately, kindly do so the next time you log in to the Client Centre. Without access to wi-fi, you will be unable to complete this step.
However, best would be to activate two-step authentication before you leave.
Access your account more quickly via the app
To make it more convenient to access your account while on the go, activate biometric login in the app:
- In the menu, select More
- Go to Security and Login
- Enable biometric authentication
If you haven’t downloaded the app, you can do so in the App Store and Google Play Store. After logging in with your password, you will be able to activate biometric login.
Good to know: You can access your insurance cards and the Contact Us section at any time in the app, even without wi-fi or Internet connection.
On beneva.ca
- Log in to your account and click your name in the menu
- Go to Security and Login
- Under Two-Step Authentication, click Modify
In the app
- In the main menu, click More
- Go to Security and Login
- Under Two-Step Authentication, click Modify