What’s travel assistance? Carefree travel
Dreaming of working on an exotic island, travelling solo in southeast Asia, studying in Europe or going hiking in Western Canada?
Included in your travel insurance: an emergency medical travel assistance service, available 24 hours a day, 7 days a week. If an unexpected event or accident happens, you’re never alone.
Coverage overview Two types of coverage depending on your contract
Emergency medical care coverage is always included. You can also benefit from trip cancellation and interruption coverage. Check your group insurance coverage or call your travel insurance assistance service to find out.
Emergency medical care
- Emergency medical, paramedical and hospitalization expenses covered abroad1
- Transportation and living expenses covered abroad (accommodation, meals, repatriation, etc.)1
- Emergency assistance service available 24 hours a day, 7 days a week, wherever you are in the world
Trip cancellation and interruption
- Compensation for a cancelled or delayed trip for a reason covered1
- Compensation for an interrupted trip for a reason covered1
- Emergency assistance service available 24 hours a day, 7 days a week, wherever you are in the world
Good habits are good practice Your game plan for a hassle-free trip
Before your departure
1. Check your insurance
- Make sure your insurance is still valid.
- Confirm your coverage amounts.
- Check that dependents are included.
2. Pack your insurance card
- Assistance numbers you can dial internationally are also on the back of your insurance card.
- If you don’t have a card, find your certificate or identification number in the Client Centre.
- Consider writing down the phone number for the travel assistance service. That could save you a lot of hassle if you ever need it.
3. Tell your travel companions
- Mention to everyone travelling with you where to find your insurance card in case of an emergency.
4. Confirm your state of health
- Taking a new prescription medication, new dosage, waiting for medical results, had a recent operation, etc.? Call your travel insurance assistance service to confirm that your updated medical condition is covered.
- Have you seen a doctor in the last year, other than for a routine checkup? Call your travel insurance assistance service to confirm that everything is in order.
- Planning to do any high-risk sports during your trip? Make sure it’s covered!
In case of an emergency during your trip
1. Call your travel insurance assistance service immediately
- Contact before incurring any costs.
- You’ll be referred to the most suitable and closest medical resource (hospital, physician, clinic, etc.)
2. Don’t get scammed
- Never hand over your identity documents to a hospital or other medical facility.
- Always go through the travel assistance service to pay for medical care and services received.
- Never pay with cash. Let us get involved and manage the situation.
- Always keep original and detailed receipts of all medical care and services received, as well as your proof of payment.
- Make sure to ask for a medical report.
- Follow your travel insurance assistance service guidelines at all times.
3. Make sure you have access to your emails and phone
- We’ll get in touch with you by phone or email.
- This is essential, especially in repatriation cases.
4. Don’t make any moves without checking with your insurance first
- For example: don’t change or extend your ticket before confirming you'll still be covered.
When you return (if there was an emergency)
1. Did you follow our advice?
- Great! Simply fill out the claim form and send required documents to your travel assistance insurance service.
2. Did you receive an invoice or statement of account?
- No worries. Call your travel assistance insurance service, fill out the online form and attach your documents.
- Make sure to have the detailed invoice of care received and your proof of payment to be reimbursed, if you paid in cash.
More questions about travel assistance? We’ve got answers.
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