Understanding your insurance contract and invoice

When renewing or purchasing insurance, each client receives an invoice in the mail. It's sent separately from the contract, so it's perfectly normal if you receive it before or after your contract.

The invoice below is an example. It may not be identical to yours, but it will certainly help you understand it better.
 

• Only one name appears on the invoice. However, the names of all insured persons are listed on the contract. Please refer to the Declarations section of your contract for the names of the insured persons by product.

• All your home, auto or recreational vehicle insurance products may be included on this invoice, even if they are not currently being renewed. You don't have to do anything; this is just for your information.

• Product coming up for renewal soon. You will find your product, including the outstanding balance for the current contract.

• Your policy or contract number being renewed. Your products will now be displayed this way on your invoice. Please refer to the Declarations section of your contract for the names of the insured persons by product.

  To help you better navigate the products listed, note that policy or contract numbers with the second last letter or the last letter:

  • A: are for contracts related to your car and/or recreational vehicle insurance.
  • H: are for contracts related to your home and/or recreational vehicle insurance.

• Date on which your insurance contract renewal will take effect.

• Total amount for your insurance contract renewal.

• Bank account number used for payment. Please note that a schedule of payments is displayed for each bank account number.

• Schedule of your payments for your insurance products in-force and those being renewed.

• Total payment amounts for your products in-force and those being renewed.

Once you've logged into your Client Centre account, go to the Home, Auto and Leisure Vehicles section. Even if you normally access your insurance contract through the Client Centre, you will still receive a copy by mail.

If you normally receive your contract in the mail, your insurance certificate appears after the Declarations section. It's now printed on white paper similar to the rest of the document.

You can also find it in the Client Centre and print a copy, if needed.

This proof, also known as Civil liability resulting from damage caused to vehicles of which named insured is not owner or Q.E.F. No. 27, is no longer included in the form of an insurance certificate. It appears on one of the pages of your insurance contract entitled Quebec Endorsement Form Q.E.F. No. 27. It is printed on white paper similar to the rest of the document. Fill out this form is you’d like us to send you a copy of this proof by email.

Rising cost of claims
Complexity and new technologies require more time for repairs, as well as a more highly trained workforce. This is reflected in the cost of repairs.

The rising cost of car parts
Car technology is becoming more complex. Therefore, it becomes more costly to repair or replace certain parts such as back-up cameras or blind-spot monitoring systems.

Shortage of labour power
It’s no secret: The shortage of labour power affects many sectors, including the car repair business. This means the cost of the services of a car mechanic or auto body repair mechanic is higher since wages have increased to attract or retain employees.

Climate change
Many extreme environmental events, such as hail, ice storms, gale-force winds and heavy rainfall are on the rise and cause road accidents or vehicle damage, which increases the number and severity of claims.

Increasing cost of materials
The price of building materials has hiked in recent years.

An increase in the frequency and severity of water damage
Water damage accounts for a large portion of claims. Since home basements are now often furnished with valuable materials and property, prices are rising.

Shortage of labour power
It’s no secret: The shortage of labour power affects many sectors, including the construction industry. This means higher repair costs since wages have increased to attract or retain employees.

Climate change
Several extreme environmental events, such as ice storms, gale-force winds, heavy snowfalls and extreme cold are on the rise and causing damage to homes, increasing the number and severity of claims.