FAQ – Beneva | La Capitale

Good news: La Capitale is transitioning to Beneva!

You’ve probably noticed that La Capitale is transitioning to Beneva. A new name, but the same caring approach based on mutualist values that reflects who we are: People protecting people.

Rest assured, you don’t need to take any action! We will continue updating you, our partners, on the upcoming stages and the changes occurring as part of our transition to Beneva.*

We’re still there for you. And as always, we’ll look out for your best interests by continually improving your experience!

Answers to your questions

Our website and the Client Centre have a beautiful new design. Customers continue to benefit from streamlined content and easy, intuitive navigating that allows them to rapidly find what they are looking for. Logging in to the Client Centre is fast and easy, and customers have access to the usual features.

The La Capitale mobile app is now the Beneva mobile app, and customers can use the same login information. It’s also fast and easy to use!

La Capitale's website, including the Brokers’ section, is becoming Beneva. All information can be found there, including documents about the products and administrative documents.

The Advisor Centre, the mobile office and the quick online application for life and health insurance are still branded La Capitale.

We are transitioning one step at a time in order that the experience is seamless for our members, policyholders and partners, and to minimize disruption of our operations. The administrative entity issuing individual insurance contracts, La Capitale Civil Service Insurer (CCSI), remains the insurance company until 2023.

That is why you will continue seeing the La Capitale logo in certain digital tools and quote software as well as on administrative contracts.

Insurance

Inforce contracts don’t change. Current contracts will not be impacted.

New contracts will continue to be issued by La Capitale Civil Service Insurer, the same insurance company with which you are currently doing business.

Yes, all points of contact remain the same. We continue to be there for you, to advise you and answer your questions.

Your access, codes, user names and passwords remain the same.

You carry on as before. The insurance and financial service operations of the two companies remain separate for now. The two companies will come together first as a common brand identity, and only later as administrative identities.

Current benefit payments are maintained. Future claims are handled as previously.

Savings and Investments

Current savings and investments contracts will be maintained. The company that issues these contracts remains La Capitale Civil Service Insurer.

New contracts will continue to be issued by La Capitale Civil Service Insurer, the same insurance company with which you are currently doing business.

Yes, all points of contact remain the same. We continue to be there for you, to advise you and answer your questions.

Your access, codes, user names and passwords remain the same.

You carry on as before. The insurance and financial service operations of the two companies remain separate for now. The two companies will come together first as a common brand identity, and only later as administrative identities.

No worries. The procedure for making changes to clients’ contracts isn’t changing. The same company issues the contract, and the same teams look after transactions and partner support.

Find out more about Beneva’s corporate structure

The content of this FAQ is provided for information purposes only. In the event of a discrepancy, the clauses of your insurance contract prevail at all times.

*Clients of La Capitale Financial Security who have only a disability product (Penncorp or Pillar Series) will not receive this message.