Unclaimed property

Contact our Customer Service if you think we have unclaimed property of yours, either as the rightful owner, right-holder or beneficiary, such as annuities or benefits payable. We’ll search in our databases for any forgotten funds.

When a benefit or amount becomes payable under an insurance contract or annuity contract but is not claimed, we make every reasonable effort to identify and notify the rightful owner, right-holder or beneficiary of the unclaimed property in our possession. We establish written policies and procedures regarding what constitutes reasonable efforts to locate and notify owners, right-holders or beneficiaries.

If we are unable to locate the owner, right-holder or beneficiary within the period established by applicable provincial legislation, the benefit or amount due becomes “unclaimed property” and we must remit it to the designated provincial authorities in accordance with the legislation. If a search of our databases indicates that the benefit or amount due has been remitted to the relevant authority, we will inform the claimant and advise them on how to proceed.