Online Library

This hub was designed with you in mind. It includes the resources and support you need to successfully manage your benefits plan.

 

Administrator training Welcome to group benefits 101

Let’s get you comfortable with the administrator portal and its features.

Your tech-savvy guide to the ACCESS portal

Catégorie : User guide

Learn to navigate your management platform like a pro and make quick work of daily insurance tasks.

Administrator resources Support to make your daily life easier

Find answers to your questions, useful management tips and a list of contacts ready to help.

Employee communications Keep your people in the know

Enjoy ready-made documents and an FAQ for a smooth employee transition.

Onboarding Useful resources for employees

Support documents you can distribute to plan members.

Online services

Our Client Centre and mobile app offer everything plan members need to stay on top of their insurance.

Walkthrough

Client Centre

This walkthrough makes it easy to create a Client Centre account in just a few minutes.

Quick instructions

Mobile app

Plan members can simply download the app and follow these instructions.

Guide

User guide

We’ve prepared a guide to help your employees navigate the Client Centre and manage their insurance with confidence.

Coverage-related documents

Handy documents plan members will appreciate.

Infosheet

Beneficiary designation

Designating a beneficiary ensures a plan member’s loved ones or chosen estate receive the financial support intended for them.

Letter

Information for healthcare providers

This document provides key information about our claims process for pharmacists, dental offices and healthcare professionals.

Add-ons

Support and assistance services

Details about services that may be included in your plan.

Virtual health care 

How to get started on Dialogue, an integrated platform that provides access to a network of health professionals.

Heath support program

A quick overview of our support program and referral service to help employees going through challenging times.