Your tech-savvy guide to the ACCESS portal
Catégorie : User guide
Learn to navigate your management platform like a pro and make quick work of daily insurance tasks.
Online Library
This hub was designed with you in mind. It includes the resources and support you need to successfully manage your benefits plan.
Administrator training Welcome to group benefits 101
Let’s get you comfortable with the administrator portal and its features.
Watch our tutorials for visual walkthroughs
Catégorie : Videos
Administrator resources Support to make your daily life easier
Find answers to your questions, useful management tips and a list of contacts ready to help.
FAQ
FAQ – Administrator
Tap into a wealth of information to support you in your role as plan administrator.
Quick reference
Accurate personal information
Keeping employee info accurate and current is one of your most important responsibilities. Make it part of your daily routine.
Infosheet
Disability management
Instructions on an employer’s role to support plan members on disability leave.
Quick reference
Contact list
This document provides quick and easy access to key contact information for you and your plan members.
Employee communications Keep your people in the know
Enjoy ready-made documents and an FAQ for a smooth employee transition.
FAQ
Employee FAQ
A new insurer can raise a lot of questions for employees. This FAQ will help you answer them with confidence.
Notice
SSQ and La Capitale become Beneva
This notice briefly explains ourmerger and why some documents may still be branded SSQ. They will all eventually have the Beneva look and feel.
Onboarding Useful resources for employees
Support documents you can distribute to plan members.
Online services
Our Client Centre and mobile app offer everything plan members need to stay on top of their insurance.
Walkthrough
Client Centre
This walkthrough makes it easy to create a Client Centre account in just a few minutes.
Quick instructions
Mobile app
Plan members can simply download the app and follow these instructions.
Guide
User guide
We’ve prepared a guide to help your employees navigate the Client Centre and manage their insurance with confidence.
Coverage-related documents
Handy documents plan members will appreciate.
Infosheet
Beneficiary designation
Designating a beneficiary ensures a plan member’s loved ones or chosen estate receive the financial support intended for them.
Letter
Information for healthcare providers
This document provides key information about our claims process for pharmacists, dental offices and healthcare professionals.
Add-ons
Support and assistance services
Details about services that may be included in your plan.
Virtual health care
How to get started on Dialogue, an integrated platform that provides access to a network of health professionals.
Heath support program
A quick overview of our support program and referral service to help employees going through challenging times.