Group insurance
Our online services are at your service
During an operational slowdown, you can use our online services for many of your needs. Easily view your contract, access your insurance card, make a claim, and more! You can do a lot online.
Answers to your questions
General
Head to the Log in page, and enter your account information.
Don’t have an account yet? Click Create your account and follow the instructions.
If you need some help, view our Logging in for the first time help page.
See all the steps listed on our Group insurance claims page.
Health care
Everything you need to know about your claims, including history and status, can be found in the Client Centre.
On the Forms – Prior authorization drugs, page, enter the drug name in our tool and select the form that corresponds to your medical condition.
If you can’t find the specific form for your condition, use the General form.
Fill it out and ask the healthcare professional who prescribed the drug to complete their section before sending it to us in one of the following two ways:
- By fax: 1 855 453-3942
- By mail:
C.P. 11051, succ. Sainte-Foy
Québec QC G1V 0K1
A simulation tool in the Client Centre can help you answer this question. Find out if you’re covered for a prescription drug and if it requires prior authorization.
There are two ways to check:
- Use our simulation tool, available in the Client Centre, to find out if a drug you’ve been prescribed is covered by your plan, and if it requires prior authorization.
- See the list of prior authorization drugs on our Forms – Prior authorization drugs page.
Yes. Claims submitted online by a healthcare professional are processed in the usual way. You can submit most of your other healthcare claims in the Client Centre too. However, keep in mind processing times may be longer than usual.
Our Client Centre and mobile app have everything you need to manage most of your insurance needs. You can:
- Make a healthcare claim
- Verify which prescription drugs and expenses are covered by your plan
- View your statements, insurance plan booklet and claims history
- Access your insurance card
- Get your tax statement
Disability insurance
View our Application for disability benefits page. We’ll walk you through each step of the process.
Disability benefit payments are a priority. Every measure has been taken to maintain benefit payments as scheduled and make sure new eligible disability claims are paid. However, processing times may be longer than usual.
For more information, see our FAQ - Group Insurance.
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